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Retail & leisure

Who we help

Retail & leisure

"Prioritising reward is essential if our business is to continue to thrive in a changing marketplace. Innecto guided us in developing a competency framework to join up our reward thinking. Waterstones' success is founded on booksellers who genuinely love what they sell, and it's vital to put your people first, especially at this challenging time for retail.”
Paul Hayward, HR Director, Waterstones 

"Prioritising reward is essential if our business is to continue to thrive in a changing marketplace. Innecto guided us in developing a competency framework to join up our reward thinking. Waterstones' success is founded on booksellers who genuinely love what they sell, and it's vital to put your people first, especially at this challenging time for retail.”
Paul Hayward, HR Director, Waterstones 

Creating long-term, commercial solutions

The face of retail and leisure is changing fast. Businesses are in a state of flux as they adapt to changing demands caused by digital disruption. Often associated with retention, ‘noise’ about pay and engagement challenges, HR leaders in Retail and Leisure are now facing the battle to prepare for the ‘new world’ that’s on their doorstep whilst still attempting to address ‘today's’ pressing issues.

The rise in the National Living Wage, increasing operational costs and a host of high-profile collapses have created unrest and insecurity. Businesses are increasingly looking to HR leaders to not only navigate uncertainty and bring back a sense of stability, but also help transform the business to stay relevant and fit for the future.

The demand for omni-channel retailing and subsequent move to hybrid on-line and instore business models, as well as the onset of ‘self-replenishing’ products all require HR leaders to lift their gaze and recognise the workforce of today may not be the workforce of tomorrow. Similarly, the pay and reward model currently in operation now may not provide the foundation to respond to this changing environment.

With automated warehouses, drone delivery, and robotic customer service staff all on the horizon, organisations must be sure they have their house in order and set their direction of travel. Either invest in technology now or prepare to pay for the best employees to provide an extraordinary, personalised service experience.

We work with our Retail and Leisure clients to maximise the return on their pay and reward spend, creating long-term, commercial solutions that enable transparency and provide flex for future development. By tapping into our experience and expertise, our clients are able to attract and develop an agile, engaged and talented workforce that delivers competitive advantage.

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